Customer Service


Curbside Pickup

Curbside Pickup at our Winnipeg location at 42 Durand Road. 
Tues - Fri  10am - 5pm
**Sat 11am - 2pm -Only open some Sat in the summer, email first**
Closed this Sat June 26th
Closed Mon & Sun
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Orders are generally ready in 1 hour during our open hours. Orders placed evening or weekends will just be able to pick up as soon as we are next open.
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We Pay The Shipping!

We are paying the SHIPPING across Canada on now!
*Orders $150 or more -we pay the shipping
*You can combine items to make your order $150 or more for us to pay shipping
*Orders under $150, you can pick up locally at our studio in Winnipeg
*Or orders under $150 you can pay flat rate shipping 
 

 If you are local in Winnipeg, and your order is over $150, and you are unable to pickup, we will be hand delivering your order to your front door step or mailbox.

Shipped Orders

All orders are shipped from Winnipeg, MB, Canada with Canada Post and ship within 1-5 business days.

For any special shipping requests, please contact us to make arrangements.

Shipping within the USA ships also with Canada Post. Orders to the USA usually arrive within 8 business days, but may take longer due to a delay at customs. For USA orders, the customer is responsible for paying incoming customs or duties.

Please contact us for any other questions.

 

Exchange Policy

Thank you for shopping with us and we hope that you love your item(s) as much as we do. We want you to be happy so we will work with you to make sure that is achieved.
Sarah Sue Design, has an Exchange Only policy.
Any exchanges must be arranged with us within 5 days of receiving your goods. 
 
Upon receiving your item(s) please check everything over to make sure that you are completely happy with your purchase.
Please check:
-the size is right
-the colour is right
-that there are no flaws or damages
For any reason that you are unhappy please contact us immediately at info@sarahsuedesign.com to arrange your exchange.
Local exchanges can be done at our Winnipeg Studio, 42 Durand Road, in the St. Boniface Industrial Park. At this point, because of restrictions in Manitoba, they will be done curbside, and need to first be arranged with us.
 
**All items must be in their original condition with tags still attached. Items must not be worn, washed or dry-cleaned. Must be as you were sent them.**

***Any Items that you have us do alteration on will be final sale***

Taxes

For all orders in Canada, the  GST, PST or applicable HST will be charged.


Sizing

Please check each items measurements that have been provided. If you have any questions please email us to inquire.
 

Privacy Notice

Sarah Sue Design ensures our customers privacy and all information is strictly for our own business. We do not share, trade, rent, sell or release any of your information to any third party, businesses or individuals.