Customer Service


All orders are shipped from Winnipeg, MB, Canada with Canada Post and ship within 1-5 business days.

For any special shipping requests, please contact us to make arrangements.

Shipping within the USA ships also with Canada Post. Orders to the USA usually arrive within 8 business days, but may take longer due to a delay at customs. For USA orders, the customer is responsible for paying incoming customs or duties.

Please contact us for any other questions.


Exchange Policy

Thank you for shopping with us and we hope that you love your item(s) as much as we do. We want you to be happy so we will work with you to make sure that is achieved.
Sarah Sue Design, has an Exchange Only policy. Any exchanges must be arranged with us within 5 days of receiving your goods. (for all Christmas gifts we are now accepting any exchanges until Jan 15, 2021)
Upon receiving your item(s) please check everything over to make sure that you are completely happy with your purchase.
Please check:
-the size is right
-the colour is right
-that there are no flaws or damages
For any reason that you are unhappy please contact us immediately at to arrange your exchange.
Local exchanges can be done at our Winnipeg Studio, 42 Durand Road, in the St. Boniface Industrial Park. At this point, because of restrictions in Manitoba, they will be done curbside, and need to first be arranged with us.
***All items must be in their original condition with tags still attached. Items must not be worn, washed or dry-cleaned. Must be as you were sent them.***


For all orders in Canada, the  GST, PST or applicable HST will be charged.


Please check each items measurements that have been provided. If you have any questions please email us to inquire.

Privacy Notice

Sarah Sue Design ensures our customers privacy and all information is strictly for our own business. We do not share, trade, rent, sell or release any of your information to any third party, businesses or individuals.